Very big plant and well boxed, but only 1/4 of the plant is able to be saved. 3/4 of it was wilted mess. I am still letting it to see if I can save more of it, but likely cutting it down from a huge plant to a few small cuttings I can restart.
The company contacted me and offered to send a new plant. They packed with heat packs and it arrived in great shape. Great Customer Service.