Frequently Asked Questions
Do live plants survive shipping?
Yes! We've undergone exhaustive trials to perfect our live plant delivery; including testing a variety of soils, plants, and packaging techniques. Plus, we only ship UPS, USPS Priority, or USPS Priority Express; which drastically reduces the chance of a plant dying during shipping. Please contact us if you require overnight and/or express shipping (to make sure we can accommodate your request), or in the unfortunate event that you find your plant has been damaged during its travels. Check out our reviews to learn more.
How much does shipping cost for live plants?
Shipping costs are calculated at checkout and will vary due to a multitude of factors such as: item weight, destination, and the size of packaging. Please realize that all live plants are shipped either UPS, USPS Priority, or USPS Priority Express to help ensure their safe and quick travels. These expedited shipping methods will slightly increase the cost of shipping in comparison to slower methods. Please contact us to have an order shipped USPS Priority Express or expedited UPS (other than UPS Ground) in order to make sure that our shipment schedule is able to accommodate the request (we'll email you a personalized invoice if it's possible).
Are printed care instructions included with your plants?
Is it safe to ship a plant if the temperature is freezing cold, or extremely hot?
Almanac Planting Co will determine if your area will be too cold for your plant to survive the possibility of sitting on a doorstep for a length of time. If we find it necessary, we will add a heat pack to your order. If the weather is hot, we'll do our best to fully saturate your plant's soil prior to shipment. Please realize that if the weather is extreme (either hot or cold), we highly suggest shipping to a location where the receiver will be able to meet the package and not allow it to sit in the elements longer than necessary.
What is a "Grow Pot"?
A "grow pot" is a type of plastic pot used in nursery and greenhouse operations They're often referred to as "nursery pots" and "greenhouse pots". Nothing fancy by any means, our grow pots are an economical container for our plants.
What is your return policy?
Due to numerous factors including the potential for pests, Almanac Planting Co does not accept returns on any of the live plants that it sells. You may cancel an order made for any live plant products assuming the order is cancelled prior to its shipment. We are also unable to offer returns/refunds on open containers of soil (also due to the potential for pests). Any unworn/unused apparel product or accessory may be returned within 30 days of purchase. The customer will be responsible for return shipping costs. You may read our refund policy here.
Is there a guarantee on your live plants?
We do not offer a guarantee on any of our live plants. Please know that it is not suggested to repot/plant any of our plants without first giving them a few days of care and love which will allow them to recover from their shipping and relocation. We feel as if we package our plants quite well, and they typically do fine during shipment; unfortunately however, problems during shipment do happen. If you find your plant is damaged during its travels please contact us. Be sure to include your order number, and a brief description of the damage/problem. We’ll do our best to get back to you within one business day, and to get the problem resolved ASAP. Issues caused by shipping carriers and/or shipping delays are out of our control and may or may not be covered by us.
May I contact Almanac Planting with questions about the plant that I’ve purchased or am considering purchasing?
We love to hear from our plant parents and potential plant parents! We want you to be successful and happy growers! Please email us with any questions you may have.
What is your shipping policy?
We typically only ship on Monday, Tuesday, and Wednesday. This reduces the possibility of your plant being held in a warehouse shipping facility for longer than necessary (such as over a weekend). We attempt to get all orders out as soon as possible; however, we sometimes require up to 3 business days to process orders. Please realize that if an order is placed on a Monday, we may not process the order until Thursday, which would result in your order not shipping until the following Monday.
The health of your plant and the happiness of our customers are our top priorities. Almanac Planting Co reserves the right to delay shipments due to inclement weather, extreme heat, extreme cold, or holiday shipping delays. We also reserve the right to ship a purchased product with either USPS or UPS, regardless of the shipping method selected at checkout, as long as the estimated time in transit is not extended by the carrier change.