Frequently Asked Questions

What is a “Grow Pot”?

A “grow pot” is a plastic container commonly used in nurseries and greenhouse operations. They’re also known as “nursery pots” or “greenhouse pots.” Ours are simple and functional — nothing decorative, just durable, economical containers for growing healthy plants. Please note that the size listed on each product page often refers to “trade size,” which may differ from true gallon measurements. Trade gallon sizes are industry-standard and typically hold less volume than true liquid gallon measurements.

How do you measure the height of your plants?

Unless otherwise noted on the product page, plant height is measured from the top of the soil (the base of the plant) to the top of the foliage. Containers, saucers, or decorative pots are not included in the height measurement.

Are printed care instructions included with your plants?

We include a simple, generalized care sheet with each order. To reduce cost and environmental waste, we do not include printed, plant-specific care cards in every box. Instead, each plant’s detailed care information is available on our website under the “Care” tab on its product page. You’re welcome to copy, save, or print that information for personal, non-commercial use — it’s the best way to get the most from our Grow Happy™ support.

What is your return policy?

Because live plants are perishable and can carry pests or diseases, we do not accept returns on any live plants. Orders for live plants may be cancelled prior to shipment, though a restocking fee of up to 30% may apply depending on fulfillment status.

We cannot cancel or refund handmade wreaths once production begins, and soil, fertilizer, and potting mixes are non-returnable. Unused apparel or accessories may be returned within 30 days in new condition; return shipping is the customer’s responsibility.

You can review our full Refund Policy here.

Is there a guarantee on your live plants?

All live plants are covered by our Grow Happy™ Plant Guarantee, which includes Healthy Arrival coverage and support during your plants’ early establishment period.

If your plants arrive damaged or in very poor condition, please contact us within 48 hours of delivery with your order number, clear photos, and a brief description. We’ll review the situation as soon as we can and work toward a fair resolution based on our Grow Happy™ Plant Guarantee — which includes free replacements for packing errors, and shipping-only replacements for carrier-related issues.

During the first few weeks after planting, we’re also happy to help troubleshoot site conditions, watering, and general care to give your plants the best possible start.

For full details, please visit our Grow Happy™ Plant Guarantee page.

Do you offer an extended warranty on plants?

On select perennials, shrubs, and trees, you may see an included Grow Happy™ Extended Guarantee on the product page or at checkout. When shown, this extended guarantee provides extra coverage beyond Healthy Arrival and our standard early-establishment support, according to the terms outlined in our Grow Happy™ Plant Guarantee.

If you don’t see an extended guarantee shown with a plant, that item isn’t currently eligible for extended coverage.

May I contact you with questions about a plant I’ve purchased or am considering?

Absolutely! We love hearing from fellow plant lovers and want to help you succeed. Please contact us anytime with questions about plants you’ve purchased or ones you’re still considering. Photos and details about your site (sun, soil, zone) are always helpful.

Can I include notes, tags, or messages with orders sent as gifts?

Yes! You can include a handwritten message by purchasing a gift tag and writing your message in the “Leave a note with your order” box in your cart. Your message will appear on the packing slip included with the order, and we’ll handwrite your short note on the gift tag whenever possible.

Need more info?
Visit our Shipping FAQ, Pre-Order FAQ, and Grow Happy™ Plant Guarantee, or contact us directly with any other questions.