Frequently Asked Questions
Do live plants survive shipping?
Yes! We wouldn't be here if they didn't. We only ship UPS or USPS Priority or faster, which drastically reduces the chance of a plant dying during shipping. If you find your plant is damaged during its travels please contact us. Check out our reviews to learn more.
How much does shipping cost for live plants?
Shipping costs are calculated at checkout and will vary due to a multitude of factors such as item weight, destination, and the size of packaging. Please realize that all live plants are shipped either UPS, USPS Priority, or USPS Priority Express to help ensure their safe and quick travels. These expedited shipping methods will slightly increase the cost of shipping in comparison to slower methods.
Is it safe to mail me a plant if the temperature where I live is freezing cold?
Almanac Planting will determine if your area will be too cold for your plant to survive the possibility of sitting on a doorstep for a length of time. If we find it necessary, we will add a heat pack to your order. Please realize that if the weather is extreme, we highly suggest shipping to a location where the receiver will be able to meet the package and not allow it to sit in the elements longer than necessary.
What is your return policy?
Due to numerous factors including the potential for pests, Almanac Planting does not accept returns on any of our live plants. You may cancel an order made for any live plant products assuming the order is cancelled prior to its shipment. We are also unable to offer returns on open containers of soil (also due to the potential for pests). We guarantee our plants will arrive at their destination in a safe, undamaged, and satisfactory state. Any undamaged apparel product or accessory may be returned within 30 days of purchase. The customer will be responsible for return shipping costs. You may read our refund policy here.
Is there a guarantee on your live plants?
We do not offer a guarantee on any of our live plants once they have been received happy and healthy. Please know that it is not suggested to repot/plant any of our plants without first giving them a few days of care and love which will allow them to recover from their shipping and relocation. We feel as if we package our plants quite well, and they typically do fine during shipment; unfortunately however, problems during shipment do happen. If you find your plant is damaged during its travels please contact us. Be sure to include your order number, and a brief description of the damage/problem. We’ll do our best to get back to you within one business day, and to get the problem resolved ASAP.
May I contact Almanac Planting with questions about the plant that I’ve purchased or am considering purchasing?
We love to hear from our plant parents and potential plant parents! We want you to be successful and happy growers! Please email us with any questions you may have.
What is your shipping policy?
We typically only ship on Monday, Tuesday, and Wednesday. This reduces the possibility of your plant being held in a warehouse shipping facility for longer than necessary (such as over a weekend). We attempt to get all orders out as soon as possible; however, we sometimes require up to 3 business days to process orders. Please realize that if an order is placed on a Monday, we may not process the order until Thursday, which would result in your order not shipping until the following Monday.
The health of your plant and the happiness of our customers are our top priorities. Almanac Planting reserves the right to delay shipments due to inclement weather, extreme heat, extreme cold, or holiday shipping delays. We also reserve the right to ship a purchased product with either USPS or UPS, regardless of the shipping method selected at checkout, as long as the estimated time in transit is not extended by the carrier change.