Frequently Asked Questions

What is a “Grow Pot”?

A “grow pot” is a plastic container commonly used in nurseries and greenhouse operations. They’re also known as “nursery pots” or “greenhouse pots.” Ours are simple and functional — nothing decorative, just durable and economical containers for our plants. Please note that the size listed on each product page often refers to “trade size,” which may differ from true gallon measurements.

How do you measure the height of your plants?

Plant height is measured from the top of the soil (the base of the plant) to the top of the foliage, unless otherwise specified on the product page.

Are printed care instructions included with your plants?

We include a simple, generalized care sheet with each order. While some customers prefer printed, plant-specific instructions, we’ve opted not to include those to reduce cost and environmental waste. Every plant’s detailed care information is available on our website under the “Care” tab on its product page. Feel free to copy or print any information for personal, non-commercial use.

What is your return policy?

Because live plants can carry pests and are perishable, we do not accept returns on any live plants. Orders for live plants may be cancelled prior to shipment, though a restocking fee of up to 30% may apply depending on fulfillment status. We cannot cancel or refund handmade wreaths once production begins, and soil, fertilizer, and potting mixes are non-returnable. Unused apparel or accessories may be returned within 30 days at the customer’s expense for return shipping.

You can review our full Refund Policy here.

Is there a guarantee on your live plants?

We don’t offer a blanket guarantee on live plants, since care conditions after delivery are beyond our control. However, we take great pride in our packaging and plant quality. If your plant arrives damaged, please contact us within 3 days with your order number, photos, and a brief description. We’ll respond as soon as possible and work toward a resolution.

May I contact you with questions about a plant I’ve purchased or am considering?

Absolutely! We love hearing from fellow plant lovers and want to help you succeed. Please contact us anytime with questions about your current or future plants.

Can I include notes, tags, or messages with orders sent as gifts?

Yes! You can include a handwritten message by purchasing a gift tag and writing your message in the “Leave a note with your order” box in your cart. Your message will appear on the packing slip included with your order.

Need more info?
Visit our Shipping FAQ and Pre-Order FAQ, or contact us directly with any other questions.