Shipping FAQ
When will my order ship?
We ship live plants five days a week (Monday–Friday). Orders typically ship within 1–5 business days depending on plant readiness, weather, and order volume. Our rotating announcement banner at the top of the website always reflects our current fulfillment window.
For long-distance or West Coast deliveries, we may hold packages until early in the week (usually Monday or Tuesday) to help prevent weekend layovers in carrier facilities. This helps ensure your plants arrive healthy and fresh.
For complete details, please review our Shipping Policy.
What does “Ship ASAP” mean?
“Ship ASAP” stands for ship as soon as possible — but it doesn’t always mean your order will go out the same day. Our goal is to ship your plants as soon as they’re ready and conditions are right for safe delivery, typically within a few business days of your order being placed.
Before any plant leaves our facility, we take into account several important factors such as current order volume, weather conditions (both here and at your destination), carrier pickup schedules, and the overall health and readiness of the plant itself. The type of plant and the destination also play a huge role — for example, delicate or temperature-sensitive plants may need to be held slightly longer, and long-distance or West Coast orders are often shipped early in the week to avoid weekend layovers.
Our current estimated fulfillment window for “Ship ASAP” plants is always listed in the announcement banner at the top of our website. If you have specific timing needs, please contact us and we’ll do our best to accommodate your request.
Can I request overnight or express shipping?
Yes, overnight and express shipping options are available by request. Please contact us before placing your order so we can confirm availability and provide a custom shipping quote.
Do you ship to my state?
We ship live plants throughout the United States. Most orders ship quickly and without issue, but certain remote or island destinations may require extra transit time or special arrangements. If you’re located in Alaska, Hawaii, or a U.S. territory, please contact us to discuss available options before placing your order.
Please note that some plant species have state-specific agricultural restrictions and may not be eligible for shipment to certain areas. Our system automatically screens most of these restrictions, but if there’s ever a concern, we’ll reach out before processing your order.
Is it safe to ship plants in hot or cold weather?
Usually yes — we monitor weather conditions daily and adjust shipping schedules as needed. During winter, we offer optional heat packs for tropical or warm-weather plants. In summer, we pre-hydrate plants before shipment and may delay if temperatures become extreme.
If weather conditions are unsafe in your area or ours, we’ll delay shipment and contact you. We recommend ensuring someone is available to receive the package upon delivery so the plants aren’t left outside in harsh temperatures.
What if my plants arrive damaged or in poor condition?
Even with careful packing, rough handling in transit can sometimes cause damage. If you believe a plant has arrived with major damage and/or is non-viable, please contact us within 48 hours of delivery with clear photos of:
- The entire plant
- Close-ups of the issue
- The pot/roots and packing slip
- The outside of the shipping box
- The inside of the shipping box and all packing material
These photos help us determine whether the issue occurred during transit or prior to packing.
If we determine that the issue was caused by a packing or quality error on our end (for example, the wrong plant sent, or a compromised plant packed by mistake), we will replace the plant at no cost to you — including free shipping on the replacement.
If the damage appears to be carrier-related — such as crushing, impact, mishandling, or transit delays — we’ll review your situation under our Grow Happy™ Healthy Arrival Guarantee. Because carriers do not insure live plants, replacements for carrier-related damage require that the customer pays the cost of shipping. This shared-cost approach helps keep our small nursery sustainable while still making sure you’re taken care of if something goes wrong during transit.
Please note that insurance claims must be submitted promptly once an issue becomes apparent, as delays may affect eligibility.
For full details, please see our Grow Happy™ Plant Guarantee.
How much does shipping cost?
Shipping costs are calculated at checkout and depend on destination, weight, and box size. We only offer shipping methods with an estimated transit time of four days or less. Longer-distance orders often ship early in the week to help avoid weekend delays.
Can you hold my order?
In many cases, yes. Please contact us in advance if you need us to hold or time your order for a specific date. We’ll do our best to accommodate.
Do live plants survive shipping?
Yes. We’ve tested our packaging and shipping methods extensively to help plants arrive healthy and ready to grow. We primarily use UPS, USPS Priority, and FedEx Ground to minimize time in transit, and we adjust ship dates based on weather and distance whenever possible.
If your plants arrive with damage that seems more than minor or cosmetic, please refer to the question above about damaged shipments and reach out with photos so we can review your situation under our Grow Happy™ Healthy Arrival Guarantee.
Still have questions?
Visit our General FAQ, Pre-Order FAQ, or Grow Happy™ Plant Guarantee, or contact us directly.