When will my "Ship ASAP" plant ship to me?
What areas do you ship products to?
We currently ship to Alaska (orders to Alaska must be specially arranged: please contact us for a USPS quote) and all lower 48 states (plus Washington DC). We do not ship to Hawaii.
What is your shipping policy?
Is it safe to ship to ship a plant if the temperature outside is hot or cold?
Do plants need to ship with heat packs in the winter?
We strongly suggest that our tropical plants and other "warm weather only" plants be shipped with heat packs through the months of November to March. All plants that we feel should have a heat pack will have the option to purchase one on their respective product page if we're in the cold season.
How much does shipping cost for live plants?
Shipping costs are calculated at checkout and will vary due to a multitude of factors such as: item weight, destination, and the size of packaging. Please realize that we only allow plant shipping methods that have an estimated time in transit of 4 days or less (4 day estimated transit time orders will only ship on Mondays). These expedited shipping methods will slightly increase the cost of shipping in comparison to slower methods. Please contact us to have express/overnight shipping added to an order (to make sure that our shipment schedule is able to accommodate the request).
Are you able to hold orders?
We're often able to hold orders, but not always. Please contact us ahead of time when placing any order that will require a hold or special shipping instructions.
Do you offer overnight and/or express shipping?
Yes, although we don't offer it as a checkout option because we can't always accommodate such requests. Please contact us if you require overnight and/or express shipping. Kindly include the type, size, and quantity of products you'd like shipped, as well as the expected ship date. We'll do our best to respond to your request ASAP.
Do live plants survive shipping?
Yes! We've undergone exhaustive trials to perfect our live plant delivery; including testing a variety of soils, plants, and packaging techniques. Plus, we predominately ship our live plants via UPS, USPS Priority, or USPS Priority Express; which drastically reduces the chance of a plant dying during shipping. Please contact us in the unfortunate event that you find your plant has been damaged during its travels. Check out our off-site, third-party reviews to learn more.