Pre-Order FAQ

When will my pre-order ship?

Pre-order products ship within their listed shipping window, which may vary based on your delivery location and the condition or readiness of the plants purchased. We schedule shipments to align with regional climates and appropriate planting windows whenever possible.

If you’d like your order to ship around a specific date, please contact us and we’ll do our best to accommodate. Shipping windows are estimates and may shift slightly to ensure plants arrive healthy and ready to thrive. Variables such as weather, plant growth rate, or carrier delays may occasionally affect anticipated ship dates.

Can my order include plants with different arrival dates?

We recommend placing plants with different arrival timeframes on separate orders. Orders that include a mix of pre-order and “Ship ASAP” items—or multiple pre-order arrival windows—may ship together or separately (based on plant readiness and timing) on any of the selected delivery windows.

Why do you suggest purchasing “Pre-Order” and “Ship ASAP” plants on separate orders?

Our shipping system can’t accurately calculate separate shipping rates when orders with different fulfillment windows are combined. Creating separate orders ensures correct shipping charges and faster processing for each shipment.

Need more info?
Visit our General FAQ and Shipping FAQ, or contact us directly with any other questions.